Blue Dara Cardigan

At our core, we value your trust, and that includes respecting your personal information. This Privacy Policy outlines how we gather, utilize, and sometimes share the details you provide when you interact with our website and services.

What Information We Collect About You

We collect different kinds of information to ensure you have the best possible experience. This includes:

• Details You Share Directly: When you set up an account, make a purchase, subscribe to updates, or reach out to us, you might provide us with your name, email address, shipping and billing addresses, phone number, and payment details. Please note that payment information is securely handled by our payment processors and we typically do not store the full credit card details ourselves. You might also share preferences or other personal details voluntarily.
• Information Collected Automatically: As you navigate our site, we automatically collect certain data such as your IP address, the type of browser you’re using, the pages you visited, the time spent on our site, and other browsing behaviors. We also gather data about your device, including its model, operating system, unique identifiers, and network information. We use technologies like cookies and similar tracking tools to understand how you use our site, remember your preferences, and enhance your experience. You usually have control over cookies through your browser settings.

How We Put Your Information to Use

The information we collect helps us to:

• Process your orders and get your new shirts to you.
• Keep you informed about your orders and respond to your inquiries.
• Tailor your experience on our website to your interests.
• Send you promotional materials and updates (only with your consent, and you can opt-out anytime).
• Analyze and improve our website, products, and services.
• Ensure the security and proper functioning of our site and services.
• Comply with legal requirements.

When We Might Share Your Information

To provide our services effectively, we sometimes need to share your information with:

• Service Providers: These are companies that help us with things like payment processing, shipping your orders, sending emails, analyzing data, and hosting our website. They are obligated to keep your information safe.
• In Case of Business Changes: If our business is sold or merges with another company, your information might be transferred as part of that process. We’ll make sure to notify you if this happens.
• Legal Obligations: If the law requires it, we might need to share your information with authorities.
• Your Permission: We will always ask for your explicit consent before sharing your information with anyone else.

Your Rights and Choices Regarding Your Data

You have control over your personal information. You can typically:

• Access and update your account details.
• Unsubscribe from our marketing communications at any time.
• Manage cookies through your browser settings.
• Depending on where you live, you might have additional rights under data protection laws, such as the right to object to how we process your data or request its deletion. Please contact us if you wish to exercise these rights.

Keeping Your Data Safe

We take reasonable steps to protect your personal information from unauthorized access and misuse. However, the internet isn’t entirely secure, so we can’t guarantee absolute security.

How Long We Keep Your Data

We will keep your personal information only as long as necessary to provide our services to you, fulfill the purposes we collected it for, or as required by law.

Our Stance on Children’s Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect personal data from children. If we discover that we have, we will take steps to delete that information promptly.

Updates to This Policy

We may update this Privacy Policy occasionally. When we do, we will post the revised policy on our website. Please check this page periodically for any changes.

Get in Touch

If you have any questions or concerns about this Privacy Policy or how we handle your data, please feel free to contact us at: support@waveshirts.com

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

Eligibility for Returns:

To be eligible for a return, your shirt must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need proof of purchase (your order information).

Return Window:

You have 30 days from the date you receive your order to initiate a return.

How to Initiate a Return:

To start a return, please contact us at support@waveshirts.com. Please include the following information in your return request:

• Your order number and full name
• Proof of purchase (a screenshot of your order information)
• Reasons for return
• To make the process as smooth as possible, please attach a video or photo of the product that is defective or damaged.

Once we receive and confirm your return (usually within 72 hours of receipt), you’ll receive an email confirming that your return is complete.

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received a wrong or defective item). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Refunds:

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days. Please note that it may take an additional 3-5 working days for the credit to appear in your account, depending on your bank or credit card company.

Damaged and Wrong Products or Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong thing so that we can evaluate the issue and make it right.

Exchanges:

We only exchange damaged products, wrong products, wrong sizes, or defective products. If you need to exchange an item for one of these reasons, please don’t hesitate to contact us at support@waveshirts.com..

Contact us

If you have any questions about our return and exchange policy, please contact us at support@waveshirts.com.

We believe in making the post-purchase experience as smooth as the shopping itself. From order placement to delivery, our shipping policy ensures clarity, consistency, and care.

Shipping Zones

We currently fulfill and ship orders within the mainland United States. We do not support shipping to:

• Alaska, Hawaii, or U.S. territories
• PO Boxes or military addresses (APO/FPO)
• International locations

Processing Schedule

Once you place your order, our warehouse team gets to work. Here’s how we handle your shipment:

• Processing Time: 1 – 3 business days
• Orders received before 2:00 PM EST are usually shipped faster.
• We operate Monday through Friday (excluding national holidays).

Estimated Delivery Timeline

Delivery time consists of two parts: processing + transit. We guarantee that total delivery time remains under 10 business days.

Keep in mind that these estimates may vary slightly during holiday rushes or due to external delays.

Delivery Carriers

We carefully select from reliable shipping providers, including:

• USPS
• UPS
• DHL Express
• FedEx SmartPost

Packages are shipped with the carrier best suited to your delivery address and item weight.

Tracking & Notifications

• You’ll receive an order confirmation email as soon as your purchase is complete.
• Once shipped, a tracking number will be sent to your inbox.
• Tracking may take 24 – 72 hours to show updates as the carrier scans and processes the item.

Handling Delivery Issues

If your package is:

• Marked as “Delivered” but not received
• Delayed more than 10 business days

Contact us promptly. We will coordinate with the shipping carrier to resolve the issue and get your package to you.

Invalid Addresses

Please make sure your shipping information is correct at checkout. Errors can cause delays or returns.

• If a package is returned to us, a $5.99 re-shipping fee will apply.
• Unclaimed or undeliverable packages may be disposed of after 30 days without refund.

Customization Notice

Custom orders may need additional handling time. You’ll be notified if more time is required to ensure quality.

If you experience any problems or simply have questions about your shipment, don’t hesitate to email us at support@waveshirts.com. We’re happy to help.